Sales Representative

   Join Holland Dairy as a Sales Representative, Addis Ababa, Ethiopia

At Holland Dairy, we are proud to be one of Ethiopia’s leading dairy processors, combining advanced Dutch technology with the richness of locally sourced milk from over 4,000 Ethiopian farmers. Since our founding in 2009, and with the support of Veris Investments and Royal Friesland Campina, we have set new standards in quality, innovation, and food safety becoming one of the first dairy companies in Ethiopia to achieve ISO 22000 certification and the market leader in yogurt.

At the heart of everything we do is our purpose:

“Together, we enrich the lives of Ethiopians by guaranteeing the best quality in everything we do.”

We are now looking for a passionate Sales Representative to join our Sales Team.

The Role

The objective of a Sales Representative is to receive customer orders, facilitate calls, and Issue invoices to ensure customer satisfaction and sales volume.

Key Responsibilities

·       Facilitate cold and warm calls to prospective leads, schedule and follow through on calls with leads and current customers.

·       Follow daily routines strictly to increase volume.

·       Answer all lead and customer questions accurately; prioritize and or escalate lead and customer questions as needed.

·       Apply cross-selling and upselling techniques to maximize sales opportunities

·       Ensure monthly sales volume targets are met or exceeded

·       Enhance focus on account development.

·       Inform leads and customers of current promotions and discounts.

·       Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.

·       Issuing invoices for collected orders from customers.

·       Negotiating and collecting orders from clients.

·       Maintaining client record

·       Facilitate delivery of items

·       Ensure accuracy in Business Central and PEDS

·       Collect Complaints from All Stakeholders

Gather all product and service-related complaints from customers, distributors, and internal teams.

·       Document Complaints in System and Excel Format

Record each complaint both in the system and in an Excel tracker for easy reference and reporting.

·       Maintain Detailed Records and Follow-Up Updates

Keep comprehensive records of all complaints and regularly update the status with follow-up actions and resolutions.

·       Provide direct customer service by informing clients about products.

·       Preparing Summary financial reports for the daily sales and submitting the report to finance

·       Identifying sales opportunities and following up on the existing market.

·       Meet personal and team sales targets.

·       Perform other tasks as assigned

·       Have the responsibility to report problem(s) with regards to the FSMS to identified person(s)

Key Requirements

• Degree in Business, Marketing, Management, or a related field.

·       Minimum 2 yrs experience

·       Ability to meet and/or exceed monthly and quarterly sales quota.

• Impeccable customer service skills, Motivated, driven attitude.
• Excellent interpersonal communication skills, both verbal and written.
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management   

Be part of our team and help us deliver high-quality products while driving continuous improvement.