Quality Assurance Lead

Join Holland Dairy

At Holland Dairy, we are proud to be one of Ethiopia’s leading dairy processors, combining advanced Dutch technology with the richness of locally sourced milk from over 4,000 Ethiopian farmers. Since our founding in 2009, and with the support of Veris Investments and Royal Friesland Campina, we have set new standards in quality, innovation, and food safety becoming one of the first dairy companies in Ethiopia to achieve ISO 22000 certification and the market leader in yogurt.

At the heart of everything we do is our purpose:

Together, we enrich the lives of Ethiopians by guaranteeing the best quality in everything we do.
Job Position: Quality Assurance Lead
Location: Bishoftu

We are now looking for a passionate and experienced Quality Assurance Lead to join our team.

The Role 

As a Quality Assurance Lead you will ensure that the dairy plant’s Quality Management System (QMS), HACCP, GMP, and Food Safety Programs are implemented, maintained, and continuously improved.

Key Responsibilities

·      Maintain and update the QMS (SOPs, forms, policies, HACCP plan, PRPs).

·      Ensure document control and version management.

·      Lead internal audits and follow up on CAPA.

·      Conduct risk assessments and change control.

·      Train production, warehouse, and QC staff on food safety, SOPs, GMP, CCP monitoring.

·      Handle customer complaints (root cause, CAPA, trend analysis).

·      Approve new suppliers and conduct supplier evaluations.

·      Verify COAs for raw materials and packaging.

·      Review QC and micro lab trends to identify systemic issues.

·      Reduce recurring deviations and non-conformances.

·      Have the responsibility to report problem(s) with regards to the FSMS to identified person(s)

Key Requirements

·       BSc Degree in Dairy technology, Food Science, or related fields

·       More than 3 years’ experience

·      Strong knowledge of HACCP, ISO/FSSC 22000, GMP, PRPs

·      Root cause analysis

·      Excellent documentation & audit skills

·      Strong leadership and communication

·      Advanced data analysis and trend interpretation

Be part of our team and help us deliver high-quality products while driving continuous improvement.